- Phoenix, Arizona
- Salary: $80000 - $104000 per year
- Full time
Requisition Id: #1666
The position duties include:
- Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.
- Ownership/oversight and hands-on planning, deployment and operational upkeep of Agency's infrastructure and applications.
- Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.
- Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements. Additionally and as needed
- Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.
- Identify and remediate security vulnerabilities.
- Administration and management of: Multi-tiered COTS applications
- Public-cloud services
- Physical and virtual servers
- Mid-tier storage arrays and SAN
- Security appliances
- Active directory and group policy
- Secure remote access, remote desktop/VDI
- Adherence to Incident, Problem, Configuration and Change Management processes and controls.
- Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.
- Agency intent is to transition this temp position to full-time employee after a period of 6-9 months. Long-term temporary status is not an option.
Skills Required:
- Thorough understanding of multi-tiered application architecture.
- Technical knowledge of Microsoft Windows Server and client operating systems.
- Technical knowledge of Linux Server operating systems.
- Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
- Proven customer service skills and ability to work professionally and effectively with all levels of staff.
- Proven organizational skills.
- Demonstrated problem-resolution skills and analytical/critical thinking abilities.
- Ability to work within established operational policies and guidelines.
- Ability to work independently with minimal supervision.
- Ability to adapt to the changing needs of the agency.
- Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment
Experience and Education Required:
- One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
- BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.
Additional Information:
FPCC 7 year BKG Check. It's primarily remote, but they will need to come into the office as needed, as well as for the first three days of their employment.