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Full time, Contract

Business Analyst

PHOENIX, AZ

Position Description:We are seeking a highly skilled and professional ...

Position Description:

We are seeking a highly skilled and professional Business Analysis Consultant to join the Data Integration and Operations team within the Information Services Division. This role involves maintaining strong working relationships with staff and various business units.

Skills Required:

• Strong analytical and documentation skills.

• Experience with software development life cycle processes.

• Excellent communication and interpersonal skills.

• Ability to handle sensitive data with a high level of security and confidentiality.

• Experience in coordinating and overseeing large, complex projects.

• Familiarity with data warehouses, data analytics, data management, quality assurance, and medical economics is a plus

Skills Preferred:

• Support the organization’s key business processes and applications, recommending business process redesign where applicable.

• Develop Business Requirements Documents to support the creation of enterprise-level reports and tools.

• Perform analysis, gather, and document project requirements, and ensure communication with all stakeholders.

• Coordinate and provide project oversight for multiple large, complex projects, including new system development and updates to existing systems.

• Ensure adherence to software development life cycle processes.

• Maintain effective verbal and written project communication among all project personnel.

• Handle sensitive data daily, ensuring proper data security oversight.

• Collaborate with agency staff to understand and document business processes.

• Act as the primary liaison between the ISD department and multiple business units.

• Maintain business systems standards by applying project management methods, tools, and processes.

• Ensure all work is performed in accordance with documented and approved policies, procedures, and best practices.

• Attend and participate in project and non-project related meetings.

• Provide input for process improvements to documented policies and procedures, task orders, and vendor contracts.

Experience Required:

• Experience with business requirement development for reporting tools such as Tableau, Power BI, or Cognos.

• Experience as an Analyst in the Health Insurance, Medicaid, or Medicare field is highly preferred.

Education Required:

College Degree in IT, Business Management, or Healthcare Management or equivalent experience.

This position is part of the Data Integration and Operations organization, which includes the Data Warehouse, Office of Data Analytics, Data Management and Oversight, Quality Assurance, and Medical Economics departments. The role involves consistent collaboration with various agency staff to document business processes and support the development of enterprise-level reports and tools. If you are a detail-oriented professional with a strong background in project management, health insurance, information technology, and business analysis

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Full time, Contract

Service Desk Analyst Sr

PHOENIX, AZ

Position Description:Responds promptly to customer requests; takes a c...

Position Description:

Responds promptly to customer requests; takes a customer-centric approach to problem solving; prioritizes tasks for him or herself; assists in prioritization of the Help Desk queue; thoroughly documents all interactions;
employee acts as a technical escalation for other Help Desk staff;
responsible for resolving complex technical challenges; addresses advanced configuration issues;
troubleshoots and resolves hardware and software problems independently;
works with internal and external IT resources or vendors to identify and resolve hardware or software issues;
solicits customer feedback to improve service;
meets commitments;
manages difficult or emotional customer situations;
fosters relationships;
tracks trends and looks for other opportunities to eliminate waste;
focus on solving conflict; maintains confidentiality;
addresses budget concerns with the CIO; identifies required resources;
trains other Help Desk staff.

Skills Required:

Customer service principles and processes
Helpdesk ticket management systems
Microsoft Windows operating systems and applications; Google applications
Active Directory Users and Computers; MS Administrative tools.
Client server applications, back-up software, imaging, SaaS and Cloud products.
VMware desktop vitalization
Computers and peripheral hardware
Basic computer networking and the OSI model

Experience Required:

2 years experience in hands on Help Desk support.
Physical interaction with agency computer equipment on site is required.

Experience Preferred:

Combination of 4 years education and/or experience

Education Required: High School diploma or equivalent.

Education Preferred: 2 year degree in a computer science discipline

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Full time, Contract

Sr IT Project Manager

PHOENIX, AZ

Job Summary: Looking for someone who is passionate, highly skilled, c...

Job Summary: Looking for someone who is passionate, highly skilled, committed to successful project execution and superior customer service to join our team. Contribute to process improvement initiatives as it relates to improving project delivery. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case

Job Duties:

- Manage multiple complex and high visibility enterprise projects

- Serves as project champion embracing and articulating project goals, objectives and outcomes for projects such as cloud technologies, infrastructure modernization, cybersecurity, digitization, enterprise wide applications and managed partnerships

- Manage the project team to drive results and successes; Demonstrate strong problem solving abilities

- Manages the entire project life cycle from discovery through lessons learned

- Facilitates team/stakeholder interactions, meetings and communications

- Works with project resources, including procurement and vendor, to assure project health

- Ensure the team is working together and step in when needed

- Understands, monitors and reports on project tasks, milestones and deliverables.

- Document and report on project management activities

- Guides project teams to define requirements or stories/sprints/backlogs

- Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary

- Balances priorities among multiple projects/subprojects

- Plan, budget, monitor and report on the project with project management tools. Present to stakeholders reports on progress as well as problems and solutions.

- Report on project success criteria results, metrics, test and deployment management activities

- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence

- Define the Statement of Work and Specifications for the requested goods and services

Skills Required:

- Proactive Orientation

- Strong ability to identify and resolve risks/issues/changes, Self-motivated, decisive, with the ability to adapt to change and competing demands

- Takes Ownership

- Commitment to actions that lead to success for self/team/organization

- Drives to Results

- Track record of project results (with increasing levels of difficulty)

- Customer Focus

- Strong customer service orientation

- Excellent Communicator:- Strong verbal, written, presentation, and facilitation skills,

- Personable

- Strong team/stakeholder interactions and working relationships; Effective with IT professionals

- Delivery - Strong planning, organization and presentation skills

- Knowledge Areas - PM methodologies (i.e., Waterfall, Lean, Kanban, Agile, hybrid)

Experience Required:

3+ years in a project management or similar role utilizing PM processes/protocols

1+ years of previous experience with gathering requirements from the client / business and documentation

Education Required:

Bachelor’s degree required

PMP Certification required

This position is mostly remote but it is encouraged/optional to come into the office once a week on Tuesdays

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Full time, Contract

PC LAN Technician

PHOENIX, AZ

Duties Include: Server and desktop support, Support customers on the ...

Duties Include:

Server and desktop support, Support customers on the client network
Fix computer related problems
Troubleshoot hardware problems
Research and implement potential solutions
Support agency’s warranty and non-warranty computer and printer repair work
Assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches, security fixes, and tests and validates modified system configurations.
Install and configure PC hardware, software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
This position will require daily travel to work sites

Skills Required:

Strong customer service skills
Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
Advanced troubleshooting and problem solving skills
Knowledge of Apple devices including iOS and MacOS is a plus

Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
*Resource will be working in a professional environment and will be held to a dress code standard. .
*Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays

Qualifications and Education Requirements

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10 Experience with Windows 7
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
*Minimum 4 years of current working experience in an IT field
*Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
**Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

Education Required:

*Associate/Bachelor degree in a related field is preferred

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Full time, Contract

.Net Developer

PHOENIX, AZ

POSITION SUMMARY: The candidate will be primarily responsible for deve...

POSITION SUMMARY: The candidate will be primarily responsible for development, enhancement, troubleshooting and maintenance for web applications and backend processes built on Microsoft technology stack. The successful developer will be solution oriented, adapt to changing environments, and able to work with minimal defined requirements. The ideal candidate must have previous experience implementing, unit testing, and debugging applications.

RESPONSIBILITIES:

• Review functional business requirements and design specifications to ensure understanding of deliverables such as application code and unit tests.

• Design, develop and unit test new features to existing application or build out brand new application as per business requirements and design specifications.

• Identify, debug and fix defects in application code.

• Work closely/collaboratively with cross-functional teams (QA, Management, Operations).

• Provide estimates for development efforts.

• Participate in various SCRUM activities such as sprint planning, stand ups and retrospectives.

• Participate in software design discussions and code reviews.

• Coordinate with Network Services team to ensure required environments are available.

• Coordinate with Operations team to create and deploy builds to appropriate environments.

Skills Required:

• Full-stack software application development with C#, .NET Framework plus .NET Core 3.1 and above, ASP.NET Web API, ASP.NET MVC, Razor Pages, HTML, CSS, JavaScript, jQuery, and Bootstrap.

• Advanced understanding of object-oriented programming fundamentals and SOLID design principles.

• Ability to recognize and apply software design patterns and best practices. '

• Experience with Microsoft Azure, Application Services, Azure Functions, Storage Accounts.

• SQL Server development, writing stored procedures and functions, plus intermediate-level relational database modeling and design skills.

• Azure DevOps or Team Foundation Services or other centralized or distributed source control and work management systems.

• Ability to focus on deadlines and deliverables to meet commitments.

• Ability to maintain confidentiality.

• Ability to effectively collaborate with developers and business experts.

• Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned.

• Ability to excel in a collaborative and distributed team environment.

• Ability to work with a minimal amount of direction while being proactive in keeping management informed of project related issues.

• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs.

• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.

• Ability to manage multiple projects at the same time and shift priorities quickly.

• Proven strong problem-solving skills, troubleshooting and root cause analysis.

• Excellent written and verbal communication skills.

• Ability to effectively collaborate with developers and business experts.

• Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned.

• Ability to excel in a collaborative and distributed team environment.

• Ability to work with a minimal amount of direction while being proactive in keeping management informed of project related issues.

• Ability to work under pressure.

• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs.

• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.

• Ability to manage multiple projects at the same time and shift priorities quickly. • Proven strong problem-solving skills, troubleshooting and root cause analysis.

• Excellent written and verbal communication skills.

Skills Preferred:

• Experience with .NET 6, 7, 8

• Experience with application system design and architecture

• Additional Azure Cloud Services, such as Service Bus, API Management Services, Key Vault, and others

• Use of Telerik Controls / Kendo UI framework in Web application development

• Working knowledge of Power BI and SSRS for reporting and data visualization

• Strong preference for current experience developing Blazor Applications

• Prior experience with Classic ASP, VBScript, Visual Basic 6, COM+ Components highly advantageous

Experience Required: 5 or more years of professional Software Application Development experience utilizing the required knowledge, skills, and abilities listed above

Experience Preferred:

• Experience working on an Agile/Scrum team

• Experience in the Education or Government sector

Education Required: Bachelor’s Degree in Computer Science, Software Engineering, or related field of study, or equivalent professional experience.

Quick Apply

Full time, Contract

Senior Investigator

Phoenix, Arizona

The Senior Investigator investigates allegations of fraud and abuse re...

The Senior Investigator investigates allegations of fraud and abuse related to the Agency's Department programs and services, and allegations of misconduct by clients, employees, contractors, vendors, and providers. Additionally, the Office of Inspector General (OIG) conducts administrative and criminal investigations regarding benefits fraud by partnering with federal, state, and local law enforcement.

Skills Required:

Review and research records, policy, procedures, investigative on-line resources, public information sources, and networking to other investigative agencies to obtain information and evidence relating to allegations of fraud.
Conduct field investigations, interview suspects and witnesses, compose, prepare, and serve subpoenas, conduct surveillance, and gather evidence to prove or disprove the claim of fraud.
Maintain investigation records to ensure the proper chain of evidence.
Analyze, organize, and maintain investigation records to ensure the proper chain of evidence procedures are followed.
Produce high quality reports presenting complex technical matters clearly and concisely presenting all the facts and evidence of the case, both inculpatory and exculpatory.
Attend and testify at administrative hearings regarding intentional program violations and overpayments.
Compose prosecution reports, Reports of Investigation or memorandums, analyze, and organize evidence, prepare cases to refer for prosecution to the Attorney General's office or county prosecution authorities. Attend Grand Jury Hearings and other criminal proceedings to testify and present the facts of the case.
Attend unit, division, and one on one meetings with supervisor, attend trainings and assist other investigators and supervisors as needed.

Experience Required:

Intelligence gathering and crime analysis processes
Methods and techniques of statistical research, analysis, and probability modelling
Principles of data collection, collation, analysis and dissemination
Microsoft Office applications, Google Suite
Public Assistance Eligibility Policy, procedures and regulations and/or criminal offenses under Federal, State and Local Statutes and Administrative code and trends in the area of assignment
Software used for data analysis and investigations
Relational databases, Geographical Information Software (GIS) tools, and mapping techniques
Evidence handling procedures
Performing statistical research and analysis
Crime analysis or investigations and reviewing and analyzing data and information from multiple sources to extract facts
Review and evaluation of activities and develop effective methods for improvement
Establishing effective working relationships, both internal and external
Preparing clear, concise, and accurate oral and written reports
Generating reports, maps, charts, graphs, and other visual aids
Using link analysis software, or other data analysis and investigation software
Research and presentations
Methods and Practices employed in protective services, criminal detection and investigative or interviewing for public assistance programs.
Communicate effectively and accurately, both orally and in writing
Conduct fact finding research and utilize problem solving techniques
Organize data into logical formats for presentation in reports, documents, and other written materials
Prioritize tasks or projects to meet deadlines and organize and maintain case/project files
Perform detailed work with a high degree of accuracy
Integrate and interpret complex information
Establish effective working relationships with those contacted in the course of work

Additional Information:

DES/OSI to complete Background Investigation for clearance.
Each employee or Contracted Employee of the department who may have contact with children or vulnerable adults shall apply for and show proof of receipt of a valid fingerprint clearance card issued pursuant to § 41-1758.07 or provide to the department documentation of the person's application for a fingerprint clearance card.
Must obtain ACJIS Terminal Operator Certification within 30 days of hire and maintain certification throughout the course of this assignment with the unit.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify),
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

Quick Apply

Full time, Contract

Technical Analyst Level I

Phoenix, Arizona

Service Desk Analysts assigned to the QA/QC team are responsible for t...

Service Desk Analysts assigned to the QA/QC team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology. Help Desk Analysts Provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from internal and external clients. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.

Skills Required:

Exceptional attendance is a must. Innovative, team-oriented problem solver. Strong commitment to providing quality service. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management, and follow through skills. Ability to manage multiple competing priorities. Unwavering commitment to providing customers with an exceptionally high quality experience.

Skill Preferred

Technical writing experience. Knowledge of legacy, existing, and new PC hardware and software technology.

Experience Required:

Customer support experience. Answering client phone calls and active listening. Responding and adapting to different types of characters. Multi-tasking, prioritizing, and managing time effectively.

Experience Preferred

Experience in an IT environment and end-user support role. Working with Google Suite and Google Email. Remotely troubleshooting networking, server, and end user desktop incidents. Experience with incident management and service request processes.

Education Required:

High School Diploma

Education Preferred

Associate’s or bachelor’s degree in computer science, information systems, or similar.

Additional Information

Monday through Friday in person position at the Phoenix headquarters location.

Quick Apply

Full time, Contract

Customer Service Representative

Phoenix, Arizona

This position is largely remote and will interact with businesses to a...

This position is largely remote and will interact with businesses to answer general questions about Arizona Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email. Functions include but are not limited to the following:

Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiries Reviewing and processing license applications, and documenting resolution as appropriate
Reviewing and processing business account update request forms, and documenting resolution as appropriate *Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer
Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer
Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear
Work in-office as business needs dictate to process inbound mail and other paperwork

Skills Required:

Beginner to intermediate knowledge of Google Suite applications such as Gmail, Docs, Sheets and Slides
Beginner to intermediate knowledge of Microsoft Office applications such as Word and Excel
Strong organization and time management skills Effective time management skills

Experience Required:

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Minimum of one year related experience
Call center experience a plus

Experience Preferred

Experience in an IT environment and end-user support role.
Working with Google Suite and Google Email.
Remotely troubleshooting networking, server, and end user desktop incidents.
Experience with incident management and service request processes.

Education Required:

High School Diploma (HSD) or General Education Degree (GED)

Quick Apply

Full time, Contract

Customer Service/ Call Center

Phoenix, AZ 85007

Position Description: This position will be responsible for answering...

Position Description: This position will be responsible for answering a large volume of telephone inquiries and communicating with business customers to provide status and discuss the resolution of corporation and limited liability company issues.

Skills Required: Knowledge of customer service techniques Excellent listening, oral, written, and interpersonal communication skills Research and problem-solving skills; Ability to interact with customers via the telephone Proficient PC skills Good attention to detail and accuracy Good attendance

Experience Required: Customer service/ Call Center

Education Required: GED

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Full time, Contract

BA/QA Analyst

Phoenix, AZ

REQ#1036 Position Description: 50% - Develop test plans/scenario...

REQ#1036

Position Description:

50% - Develop test plans/scenarios/cases/scripts to ensure appropriate test coverage. Provide direction to developers to implement solutions per requirements. Execute testing based upon documented test cases/scripts and ensure applications tested meet customer-defined business requirements per documented user acceptance criteria. Conduct user acceptance testing with end users to ensure the implemented solution meets expectations. Document and track software defects as well as issues with performance and usability.

30% - Identify, evaluate, and document business needs and objectives, operational processes and procedures, problems, and requirements. Understand the business case, and gaps in the documented business process (as is vs. to be). Perform requirements elicitation/documentation/management, as well as use case documentation (standard, alternate, and error) to assist developers in the creation of solutions to meet business objectives. Leverage understanding to document meaningful user acceptance criteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict.

20% - Identify and document processes and procedures related to Business Analysis and Quality Assurance standards, including opportunities for improvement. Identify candidates for test automation, document test flow and data requirements/dependencies, and implement using approved tools.

Skills Required:

SDLC - Agile (Scrum, Kanban) Experience Intermediate

STLC Experience Windows Server Experience Intermediate

Visual Studio/TFS/VSTS/Azure DevOps Experience or equivalent Intermediate .

Net Applications Intermediate

SQL Server 2016 Experience or equivalent

SSIS/SSRS, and ETL Experience or equivalent

Backend database testing to include: tables/views, stored procedures, SQL jobs, packages, indexes, and triggers Intermediate

MS Office (Word, Excel, PowerPoint, Access), Google Suite Experience or equivalent

Requirements gathering, gap/feasibility analysis

Good communication skills and desire to collaborate/contribute in a team environment

Nice-To-Have Skills: Experience with API testing Experience with Automated testing

Experience Required: 3 years of experience *** Candidates need to have current knowledge of SQL and database testing. They will be asked to demonstrate and should prepare for a technical interview***

Experience Preferred: 5 years of experience

Education Required: Bachelors

Education Preferred: Masters

Note: Both BA and BA/QA positions on teams require strong SQL skills and experience working with backend database testing. Interviews have questions designed to probe a candidate's experience in these areas. Experience working in shared pre-production environments is preferred as familiarity with constraints and database dependencies is invaluable. While working collaboratively in the team has the benefit of the teams' knowledge and experience, a candidate is expected to be personally productive. The BA position will require someone who is comfortable working with business representatives and has ability to communicate technical content to non-technical audience. They will serve as a liaison between business and technical teams and can communicate meaningful acceptance criteria for purposes of validating an implementation meets requirements. In the interview, a candidate needs to be able to articulate their contributions to a system they helped build. |

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Full time, Contract

Business Analyst

Phoenix, AZ

Requisition #626 Primary Responsibilities Support the Autom...

Requisition #626

Primary Responsibilities

Support the Automated Crime Victim Notification System Project team in leading the technical and functional requirements gathering. Participate in team meetings. Solicit business requirements from end users and convert the requests into a workable solution to present to technology staff. Serve as conduit between agency business units, technical teams and /or vendor companies in answering questions to clarify requirements. Create process flows and business flows by collaborating with the business teams. Provides reference material by writing documentation. Research & evaluate technology to discuss with the technical team and present to the business. Provides support to the project as needed Ensuring solutions meet business needs and requirements. Works with third-party vendors to ensure proper communication & issues are addressed Create Use Cases to support the business needs. Create Test Cases to validate the desired output. Perform User Acceptance testing. Manage application issues, fixes, and enhancements. Responsible for consulting with customers on business needs Prepare and deliver well-organized presentations Provides support to help meet schedule.

Skills Required

3+ years’ experience as a business analysis or a related field Highly organized but willing to adjust direction when necessary Experience writing business & technical requirement documents Exceptional analytical and conceptual thinking skills Ability to turn complex concepts into simple language Strong customer service skills Strong technical Knowledge Excellent problem determination skills Willingness to work in a collaborative environment Proficient knowledge of requirements gathering processes and analysis Demonstrated ability to work collaboratively in teams and across organizations Demonstrated ability to quickly learn new platforms, evaluate, and test technologies. Excellent interpersonal, written, and oral communication skills. Ability to provide clear, effective communication regarding technical issues Time management, attention to detail, expectation setting and organization / coordination skills to provide solid service management Demonstrated ability to balance, prioritize and organize multiple tasks

Skills Preferred

Bachelor’s degree, preferably in the areas of Management Information Systems, Computer Science, or related field Experience with Google G Suite Experience in the solicitation and procurement of software solutions Knowledge of the Arizona criminal justice system

Education Required

BA/BS in related field

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