- PHOENIX, AZ
- Salary: $40,000 - $41,000 per year
- Full time Contract
Requisition Id: #1716
Help desk center for the existing Centralize background check portal that was rolled out last June 1,2023.
• Provides answers to clients by identifying problems,
• researching answers, and guiding clients through corrective steps.
• essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
• strong technical proficiency in computer systems and troubleshooting,
• excellent customer service skills,
• effective communication abilities,
• problem-solving aptitude,
• attention to detail,
• the ability to multitask,
• and familiarity with ticketing systems,
• all while demonstrating patience and empathy when interacting with users facing technical issues
Experience Required:
Call Center experience Office environment experience
Education Experience:
High School Deiploma