• Phoenix, Arizona
• Salary: $35000 - $40000 per year
• Full time Contract

Requisition #1145 and 1149

Roles and Responsibilities

• The Customer Service Representative position is a customer-focused role requiring daily contact with taxpayers in person, by email, phone, written correspondence and Live Chat interactions with individuals and business owners at our Tucson office.
• This position will be primarily responsible for handling our Live Chat portal and email inquiries.
• This position is responsible for maintaining and advising taxpayers of current information and legislation pertaining to Individual Income, Corporate Income, Transaction Privilege Tax and Use, Withholding taxes as well as Bonding and Licensing and Registration, filing compliance and payment compliance.
• Must respond to inquiries regarding Statutes and Agency policies and is responsible for educating taxpayers in registration and use of the department's business website as well as troubleshooting taxpayer complaints regarding usage of the business website.
• Responsible for determining and following action plans for the resolution of taxpayer inquiries.
• Responsible for proper communication of tax law, account research, account resolution and problem resolution to the taxpayer or their authorized representative, via verbal communication, e-mail and Live Chat.

Skills Required - Customer Service, Google, computer skills, tax knowledge a plus

Experience Required - Customer Service, computer skills

Education Required - High School Diploma

Additional Information:

Two shift timings available -  Shift Start Time - 9am-6pm and Shift Start Time - 7am-4pm.