COMMON QUESTIONS ANSWERED
Our consultants have years of experience in finding the right talent for companies and finding the right positions for applicants. We are happy to answer any questions you might have.
I’m having difficulty applying for a job online. Can someone help me?
Yes, please call 602-865-7638 between the hours of 8am and 6pm, Monday through Friday, Mountain Standard Time. Representatives are available and happy to assist with any technical problems you may be experiencing. You can also email us at email@example.com.
Is there a cost for being placed with SunSoftOnline?
No, there is no charge. SunSoftOnline works on your behalf to place you with great employers across the Valley — at no charge to you.
What types of positions are available for me?
SunSoftOnline offers permanent, temporary, and temporary to permanent employment opportunities for a wide range of skill sets and in a variety of industries.
To search current opportunities, click here to go to Find a Position.
Does SunSoftOnline offer benefits?
Yes. If you work as a contractor for SunSoftOnline, we offer a comprehensive benefit package that includes health benefits, training, referral bonuses, and paid holidays, depending on your status with us.
What is the job placement process?
We constantly monitor job opportunities in all of the areas we serve — both immediate and future hiring needs. If your skills and your interests fit the types of positions we place, we’ll invite you to go through different screening steps, including a thorough interview. This information helps us better match you to companies seeking your skills and background, and to opportunities that fit your career goals. When we find an assignment for you, we make certain you’re thoroughly prepared for success on the job.
What do I do after I’ve submitted my resume or applied for a job?
Our highest priority is putting talented people like you to work. As soon as we match you with a client’s opening, your SunSoftOnline representative will contact you about next steps. In the meantime, you can continue to browse the open positions on the Find a Position page to search the latest job openings.
Does SunSoftOnline continue to support me after I start a job?
We do if you are on a temporary assignment as a SunSoftOnline associate In this case your supervisor at the work site is your resource for daily work related questions and SunSoftOnline is your employer and available to support you if you have any questions or concerns that are HR related. If you’ve been hired for a permanent position through SunSoftOnline, we’ll support you for 90 days while you transition into your job with your new employer. After that, you should speak with your direct supervisor or your employer’s HR department if you have any questions or concerns.
What do I do when I finish an assignment?
Your SunSoftOnline representative will be aware of your status and will continuously work to place you on new assignments. Please let us know if there is any change in your availability, and remember to update your Profile to include your recent job experience and any new skills you’ve gained. You can also go to the Find a Position page to search for current opportunities.
How does SunSoftOnline protect my personal information?
What should I bring with me my first day on assignment?
First, be sure you’ve read, and are comfortable with, the job description provided to you, as well as the policies and procedures outlined in the Associate Handbook. If you still have any questions prior to or during your assignment, please contact your SunSoftOnline Representative.
When do I get paid?
At SunSoftOnline our W2 salaried employees are paid every two weeks. 1099 contractors are paid once a month. All payments are made via direct deposit into your bank account, so your funds are immediately available.
For W2 employees, payroll is done twice-a-month, 1st and on the 15th every month. The hours that you submit for the 1st thru the 15th are paid on or before the 1st of the next month and the hours you submit from the 15th to the last day are paid on or before 15th of the net month. For example, if you submit hours for March 1 thru March 15, you will be paid for those hours on or before April 1.
For 1099/C2C contractors, payroll is done based on the project terms. For detailed information, speak with your SunSoftOnline representative
NOTE that all time sheets must be approved by the client and only the hours approved by the client are paid.
What if I need to cancel my assignment?
If there’s any reason you can’t show up for work or need to cancel your assignment, contact your SunSoftOnline representative immediately so we can take the appropriate actions.
How do I refer people I know to SunSoftOnline?
We greatly value your help in referring talented individuals to SunSoftOnline for finding their next position or to become SunSoftOnline Associates and we pay a referral Bonus for successful candidates. Click here to go to the Referral Page for more details
What kind of career development resources does SunSoftOnline offer?
SunSoftOnline offers Job Seekers and SunSoftOnline Associates industry leading career growth resources, including career planning, resume writing and interview preparation.
How is my payment sent?
All payments are done digitally and are deposited directly into your bank account.
(Maybe first 2 paychecks are live-checks and sent by mail to the address you have registered)
How does SunSoftOnline work with clients?
SunSoftOnline works with clients either directly or through the client’s Vendor Management Team, if the client has set up a VMS team.