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• Work closely with the Business Analyst in gathering requirements to understand and identify business needs and the objectives related to the required data elements.
• Perform analysis on the data requirements and clarify any questions with business stakeholders to clarify the data requirements.
• Develop and execute comprehensive test plans and test cases for both manual and automated testing. 
• Validate reports to ensure data quality, data accuracy, and data consistency objectives are met. 
• Create SQL scripts to build data sets based on the requirements to validate data against developed reports checking for discrepancies, data inconsistencies and counts. 
• Identify and communicate any data related issues using established agency processes. 
• Support business users during User Acceptance Testing; ability to answer or investigate any questions or issues raised. 
• Design and maintain automated test scripts using Microsoft technologies.

• Ability to effectively collaborate with developers and business experts.
• Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned. 
• Ability to excel in a collaborative and distributed team environment. 
• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues. 
• Ability to work under pressure. 
• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs. 
• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership. 
• Ability to manage multiple projects at the same time and shift priorities quickly. 
• Proven strong problem-solving skills, troubleshooting and root cause analysis. 
• Excellent written and verbal communication skills. 
• Strong aspiration to learn new technologies.

• 5+ years of relevant QA Data Analyst/ETL testing/Data quality testing.
• Advanced level of SQL Server database query language (TSQL). 
• Experience in context-based, exploratory, or scenario testing.
• Basic understanding of programming. 
• Ability to focus on deadlines and deliverables. 
• Ability to maintain confidentiality.

• Experience in the education industry is preferred.
• Experience working on an Agile/Scrum team preferred. 
• Experience with TFS, MTM and MS Test is preferred.

• Handle a large volume of incoming calls.
• Aid users navigating the public service portal, answering questions, and providing step-by-step guidance for accessing services, submitting forms, or completing transactions. 
• Troubleshoot technical issues related to portal access, such as login problems, browser compatibility, and system errors, and provide solutions or escalate to technical teams if necessary. 
• Help users create, track, and update service requests or applications submitted through the portal, ensuring all required information is provided and processed correctly. 
• Assist users with account-related issues, such as password resets, registration, and updating personal information. 
• Accurately document all user interactions, issues, and resolutions in a ticketing management system. 
• Monitor the performance of the public service portal and report any downtime, errors, or system failures to the relevant technical teams. 
• Depending on the helpdesk setup, assistance can be provided via phone calls, email, chat, or ticketing systems. 
• Escalate unresolved or complex technical or service-related issues to the appropriate department or higher-level support teams. 
• Ensure all interactions comply with privacy policies and data protection regulations, safeguarding user information.
• Assist in training new helpdesk operators, sharing best practices, technical knowledge, and customer service techniques. 
• Collaborate with other business units to ensure seamless resolution of cross-departmental issues and ensure users receive comprehensive assistance. 
• Generate reports on user interactions, service requests, technical issues, and resolution times to help assess the portal’s performance and improve service delivery.

• The principles, capabilities and operation of modern data processing systems and software.
• Basic computer components (e.g. memory, disk storage, tapes, terminal, printers, etc.) basic data communications terminology.
• Problem escalation procedures.

• Provide excellent and courteous customer service, even in high stress or contentious situations. 
• Perform detailed keyboard work with a high degree of accuracy. 
• Follow detailed verbal and written instructions. 
• Establish and maintain cooperative relations with customers, vendors and other personnel.
• Use good judgment and caution to ensure computer procedures are executed properly.
• Communicate effectively both orally and in writing with Department employees and customers.
• Apply problem-solving techniques and adopt an appropriate course of action.
• Complete work activities using established procedures and guidelines.
• Operate computer/network equipment (e.g. line monitor, terminals, consoles, etc.).
• Complete work activities with minimal supervision.
• Take responsibility for actions.

• Assist with daily security operations, ensuring consistent communication and effective response to emerging threats across all SOCs in the region. 
• Support implementation of cybersecurity policies, procedures, and incident response protocols. 
• Coordinate resources and activities among regional SOCs to standardize and enhance security operations

• Monitor and respond to security events in collaboration with the regional SOC teams, ensuring timely containment, investigation, and remediation of incidents. 
• Assist in analyzing security incidents to determine root causes, impacts, and resolution strategies. 
• Coordinate with regional IT and security staff to facilitate a cohesive response to security threats. 

• Mentor and train community college students involved in SOC operations, fostering a learning environment and developing essential cybersecurity skills. 
• Collaborate with the SOC Manager to conduct hands-on training sessions and workshops for students and staff to improve their cybersecurity skills. 

• Prepare reports and documentation related to SOC activities, including incident response logs, weekly updates, and monthly operational reports. 
• Maintain accurate records of security incidents, resolutions, and operational metrics to inform continuous improvement. 

• Serve as a point of contact between the SOC Manager, community college stakeholders, and regional IT/security staff. 
• Participate in regular SOC meetings, regional cybersecurity initiatives, and interdepartmental coordination to maintain alignment across all operations. 
• Strong knowledge of cybersecurity principles, threat analysis, and incident response. 
• Familiarity with SIEM tools, firewalls, and other security technologies. 
• Excellent communication and organizational skills, with the ability to work collaboratively with diverse teams. 
• Strong problem-solving skills and attention to detail.

Requisition #1425

THIS IS NOT A REMOTE POSITION CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED

Role and Responsibilities

Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted. *This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am. **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

Position requires ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our ADOT Enforcement Officers (our ADOT Police for the Public) devices.

Position will require extensive daily travel. Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central Arizona as needed using ADOT Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes. The PCLAN technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include: Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned.

Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position will require daily travel to work sites.

Skills Required

Strong customer service skills Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Resource will be working in a professional environment and will be held to a dress code standard *Position will require extensive travel. Resource will need to have the ability to drive to various locations with an ADOT vehicle with possible overnight stays.

Experience Required

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Knowledge of Google Suite Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 *Minimum 4 years of current working experience in an IT field

Must have a current AZ Driver’s license with a good driving record

Education Required - Associate/Bachelor degree in a related field is preferred.